This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include

Understanding of own work role and responsibilities

Understanding of validity and reliability requirements for assessment

Understanding of assessment process requirements

Basic understanding of different types of assessment such as

domain based assessment

norm based assessment

competency based assessment

Understanding of organisations assessment tools mechanisms and processes

Knowledge of communication skills required to conduct an individual assessment

Knowledge of organisation policy and procedure associated with individual assessment and with privacy and confidentiality

Knowledge of reporting requirements of individual assessment

Knowledge of consent requirements for dissemination of a persons assessment results

Understanding of the importance of the setting for example residential facility clients own home

Knowledge of legal regulatory and policy requirements including duty of care privacy and recordkeeping

Essential skills

It is critical that the candidate demonstrate the ability to

Collect client information using the organisations assessment tools

Follow organisation policies and protocols

Liaise and report to appropriate personsagencies

Adhere to own work role and responsibilities

Conduct an assessment within defined guidelines

Report on assessment results

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisationservice

this requires a level of skill that enables the worker to follow workrelated instructions and directions and the ability to seek clarification and comments from supervisors clients and colleagues

industry work roles will require a literacy level that will enable workers to interpret international safety signs read client service delivery plans make notations in client records and complete workplace forms and records

Apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation

this requires a level of skill and ability to follow workrelated instructions and directions and to seek clarification and comments from supervisors clients and colleagues

Apply verbal and nonverbal communication skills

industry work roles will require effective verbal and nonverbal communication skills to ask questions clarify understanding and meaning recognise and interpret nonverbal cues adapt communication styles to meet specific needs provide information and express encouragement and support including active listening and empathy

Apply basic problem solving skills to resolve problems within organisation protocols

Work effectively with clients social networks colleagues supervisors and other servicesagencies

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

appropriate workplace where assessment can take place

relevant organisation policy protocols and procedures

Method of assessment may include

Observation in the workplace

Written assignmentsprojects

Case study and scenario analysis

Questioning

Role play simulation

Need for assessment may include:

Assessment tools may include:

Fair manner may be subject to influences such as:

Psychological needs may include:

Spiritual needs may include:

Cultural needs may include:

Sexuality and identity needs may include:

Appropriate communication and relationship building processes may include:

Support networks may include:

Community networks may include:

Appropriate person may include:

Report may include: